Business Details

Primary Contact Name *

Business Name *

Business Phone *

Business Email *

Address

Street Address *

Suburb *

State *

Country

Postal Code *

Website *

Is the Website kept up to date? *

Yes

No

Service Details

What services to you offer? *

What areas/ suburbs do you service? *

What are your opening hours?

Call Handling Preferences

Should Abbie Answer Calls:

Every Call Immediately (your phone never rings)

After 3 or 4 rings if you don't pick up

If a caller insists on speaking to a human, should calls:

Be transferred to you

Have messages taken and forwarded to you

Do you want calls handled differently during business hours and after hours?

Calendar & Bookings

Do you offer after hours or emergency services?

Yes - 24/7 emergency services

Yes - after hours emergency services

No

Do you want Abbie to book appointments into your calendar for you?

Yes

No - I just want her to take booking details and send them to me

If yes, which calendar to you use?

Outlook/ Microsoft 365 Calendar

Google Calendar

What days/ times do you want bookings made?

Appointment Types & Duration

Buffer Times, Availability Rules, Blackout Dates

Website, Chatbot & Social Messaging

Do you want a chatbot on your website? *

Yes

No

Do you want Voice Chat activated? (people can speak to Abbie on your website as if they called your business) *

Yes

No

Unsure

Do you want a chatbot to answer social media messages? (Facebook/ Instagram?) *

Yes

No

Notifications & Reminders

To receive SMS messages Australian Telco regulations require business verification. The regulatory requirements are Business Name, ABN and Business Address. A copy of your business name registration from ASIC will be suitable if it contains this information. If you don't provide this information, your account will be setup to receive notifications and reminders by email.

Have you attached a copy of your business registration for SMS activation? *

Yes

No

FAQ's - Questions from Customers

List any common questions and answers that you receive from customers. This helps train Abbie on all your business information.

Payment & Call Out Fee Information

Do you want Abbie to give payment information to your customers? *

Yes

No

Call Out Fee Only

If yes or call out fee only, please provide information you would like her to give

Trial Agreement *

I understand this is a 14-day free trial. A valid payment method is required to activate the trial. I will not be charged during the trial period. If I do not cancel before the end of the 14 days, my selected plan will begin automatically.

Trial Call Minutes *

The 14-day trial includes up to 300 call minutes. Once 300 minutes is reached, the service will automatically pause unless a paid plan is activated.

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